Reference

Privacy Policy for Bangladesh Account Holders

We collect what we need to verify your account, process bKash, Nagad and Rocket transactions, and keep your wallet secure. This policy explains what data we hold, how long we keep it, and how you request changes or deletion.

Account verification dataWallet transaction recordsDevice and session logsCommunication historyCookie and preference settings
Popbd Privacy Policy for Bangladesh Account Holders
DATA HANDLING

How We Protect Your Account Information

We encrypt payment data with SSL during transmission and store account records on secure servers with access controls that limit which team members can view sensitive fields. Session cookies expire after thirty minutes of inactivity, wallet transaction logs are hashed before storage, and we run monthly audits to detect unauthorised access attempts.

Secure Storage

Account credentials, wallet identifiers and transaction histories are stored in encrypted databases. Payment processor tokens are hashed before we write them to disk so even internal logs do not expose full wallet numbers.

Cookie Control

Essential cookies keep you logged in and remember your language preference. Optional cookies track which games you open most often so we can show relevant suggestions. Disable optional cookies in your browser without losing lobby access.

Data Retention

We keep transaction records for seven years to meet financial compliance requirements. Profile data stays active while your account is open. When you close your account we archive it for the retention period then delete all personal identifiers.

Your Rights

Request a copy of your data, ask us to correct mistakes, or request deletion where local law allows. Contact support with your registered phone or wallet identifier to verify your identity before we process any data request.

PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about what data we hold, want to update your contact details, or need to request account data deletion, our support team handles privacy requests daily. Reach us through live chat for immediate help, email for detailed requests, or the contact form if you prefer written records.

Live Chat Open the chat icon in the lobby footer and select the privacy request option. Our team reviews data access and deletion requests within two business days and replies with next steps or confirmation.
Email Support Send your request to our support email listed in the account settings panel. Include your registered phone number or wallet identifier so we can verify your account and process your request securely.
Contact Form Use the contact form under account settings to submit privacy questions. We log each request, assign a reference number, and send updates to your registered email address as we work through it.

Privacy Policy Questions

We collect your name, phone number, email address if provided, bKash or Nagad or Rocket wallet identifier, device type, IP address and session activity to verify your account and process deposits and withdrawals securely.

Transaction logs are retained for seven years to comply with financial regulations. Profile data stays active while your account is open. After you close your account we archive data for the retention period then delete personal identifiers.

Yes. Contact our support team through live chat or email with your registered phone number or wallet identifier. We verify your identity then send a copy of your account data within five business days where local law permits.

We share transaction details with bKash, Nagad or Rocket payment processors only to complete deposits and withdrawals. We share account activity with fraud-prevention partners only when flagged behaviour requires review. We do not sell your data to advertisers or marketing firms.

Contact support and request account closure. We close your account immediately, archive your data for the regulatory retention period, then delete all personal identifiers. Transaction records are kept for seven years to meet compliance requirements in jurisdictions where we operate.

Essential cookies keep you logged in and remember your language preference. Optional cookies track game preferences so we can show relevant suggestions. Disable optional cookies in your browser settings without losing access to the lobby or your wallet.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.